CSR - Appraisal Success Manager

FL - WFH
Start Date: 5/25/2026
Valid Through: 10/31/2026
Pay Rate: $23.32 per hour

Apply Now

We are seeking an  Appraisal Success Manager for a national title insurance company.

Position Overview

We are looking for a highly organized, service-driven Appraisal Success Manager (ASM) to manage the end-to-end lifecycle of appraisal orders. From intake and payment processing to assignment and final delivery, the ASM ensures efficiency, accountability, and exceptional service.

As the primary point of contact for lender clients and appraiser partners, you will play a critical role in reducing cycle times and upholding a commitment to excellence. This role is ideal for individuals who thrive in fast-paced environments and enjoy balancing operational execution with relationship management.

Schedule

  • Day Shift: Monday through Friday, 9:30 AM to 6:00 PM EST.

Responsibilities

Order & Pipeline Management

  • Manage assigned appraisal pipelines from intake through completion, monitoring dashboards to ensure all files meet defined SLAs.

  • Ensure accurate order setup, documentation, and milestone tracking while proactively resolving risks to delivery timelines.

Payment & Assignment Coordination

  • Process appraisal payments accurately and verify all documentation prior to assignment.

  • Utilize internal tools and market knowledge to select and engage qualified appraisers.

  • Coordinate scheduling and confirm appointment details with all relevant parties.

Communication & Liaison

  • Serve as the primary liaison between lender clients, borrowers, and appraisers through high-volume professional correspondence (calls and emails).

  • Provide proactive status updates and handle escalated inquiries with urgency and professionalism.

Operational Excellence

  • Execute tasks in alignment with productivity and quality goals.

  • Utilize reporting tools and scorecards to monitor performance and partner with leadership to enhance workflows.

  • Contribute to a collaborative team culture by participating in continuous improvement initiatives.

Qualifications

  • 2+ years of experience in appraisal management, customer service, operations, or a related field.

  • Excellent written and verbal communication skills with a "white-glove" service approach.

  • Superior time management abilities and the capacity to manage high-volume workflows.

  • Comfortable working with dashboards, reporting tools, and operational systems.

Preferred Qualifications

  • Strong familiarity with real estate and appraisal terminology.

  • Prior experience in mortgage lending, account management, or call center environments is highly desirable.

 


Apply Now Send to a Friend Return to Search New Search