Operations Manager

PR - San Juan

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Operations Manager

Position Overview

We are seeking a hands-on Operations Manager to lead and oversee daily business activities within a defined market. This individual will be responsible for ensuring smooth execution across operations, team performance, and customer experience while maintaining a strong focus on efficiency, quality, and growth. The role requires someone who can balance strategic thinking with day-to-day execution, working closely with both internal teams and external partners to deliver consistent, high-quality service.

Key Responsibilities

The Operations Manager will take ownership of overall operational performance, ensuring that all functions run efficiently and align with business objectives. This includes managing workflows, optimizing processes, and leading a team to meet performance and service expectations. You will be responsible for coordinating logistics, overseeing daily execution, and quickly resolving any operational challenges that arise.

A major part of the role involves building and maintaining strong relationships with clients, vendors, and key stakeholders. You will serve as a primary point of contact, ensuring clear communication, managing expectations, and reinforcing a professional and solutions-oriented approach in all interactions.

From a financial perspective, you will monitor budgets, track performance metrics, and identify opportunities to improve profitability. This includes analyzing costs, supporting revenue growth initiatives, and making data-driven decisions to enhance operational outcomes.

You will also play a key role in maintaining compliance and safety standards by ensuring adherence to regulations, implementing training programs, and proactively identifying potential risks. In situations that require escalation, you will take the lead in coordinating responses and ensuring the safety of both employees and customers.

Team leadership is central to this position. You will be responsible for coaching and developing staff, conducting performance evaluations, and fostering a culture of accountability and continuous improvement. Supporting sales efforts through operational alignment and team readiness will also be an important part of your responsibilities.

Additionally, you will manage relationships with external vendors and service providers, ensuring that all partnerships meet quality expectations and contribute to overall operational success. You will continuously evaluate performance and look for ways to strengthen and optimize these relationships.

Core Focus Areas

• Operational leadership and day-to-day execution

• Team development and performance management

• Client, vendor, and stakeholder relationship management

• Financial oversight and performance tracking

• Compliance, safety, and risk management

• Process improvement and operational efficiency

Additional Information

This role is best suited for a proactive leader who is comfortable working in a fast-paced environment and managing multiple priorities. The scope of responsibilities may evolve as the business grows, offering opportunities to expand impact and influence within the organization.