VP of Title & Operations
PA - PhiladelphiaPay Rate: $120000 - $170000 per year
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VP of Title & Operations
Location: Greater Philadelphia (Hybrid 23 days/week in office)
Reports to: Founder / CEO
Role Overview
We are seeking a hands-on, high-accountability Vice President of Title & Operations to serve
as the operational second-in-command of our title agency.
This role is designed for a battle-tested title professional someone who has done the
work, understands the details of escrow and title operations, and is equally capable of
leading people and owning outcomes.
You will own day-to-day operations end-to-end, while partnering closely with the Founder
on strategy, philosophy, and major decisions.
What This Role Is (and Is Not)
This role is:
In the weeds when needed
Accountable for execution, not just planning or coaching
A builder of people, process, and culture
Fast-paced, pragmatic, and decisive
This role is not:
A macro-only or purely strategic position
A checklist manager
A passive "report up role
A remote-only role
Core Responsibilities
Operational Ownership
Own day-to-day title and escrow operations across the agency. Ensure files move efficiently,
accurately, and compliantly from open to close. Identify bottlenecks, risks, and inefficiencies
and fix them. Own technical processes and be responsible to execute on adjustments as
needed.
Leadership & People Management
Directly manage a team of approximately 12 operational staff. Set clear expectations, coach
and develop team members, and build trust through competence and follow-through.
Systems & Technology
Serve as an internal SoftPro expert. Maintain optimized workflows, templates, and system
usage, and ensure consistent adoption across the team.
Scaling & Growth
Help design and implement operational processes that scale. Participate in hiring, vetting,
and onboarding as the team grows.
Required Experience & Qualifications
Must-Haves (Non-Negotiable):
10+ years of title agency experience
Direct experience as a title processor and/or escrow officer
Strong people-management experience
Demonstrated accountability and ownership mindset
Advanced SoftPro experience (admin experience strongly preferred)
Ability to work in-office 23 days per week in the Greater Philadelphia area
Highly Valued:
Experience at both a title agency and an underwriter
Experience scaling operations or teams
High emotional intelligence paired with decisiveness
Work Style & Culture Fit
Fast tempo, high accountability, practical over theoretical, direct communication, and no ego
just ownership.
Growth Opportunity
This role is designed to grow into a true operational second-in-command position, with
increasing authority over team structure, process design, hiring decisions, and operational
strategy. Our company is growing 50% - 100% annually.