Minardos Group

Escrow Manager

CA - Beverly Hills
Pay Rate: $125000 - $200000 per year

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We are seeking an Experienced Escrow Manager to join the team of a reputable Independent Escrow Company in Beverly Hills. This is a Leadership opportunity that will require the ability to manage people, as well as the process, with an emphasis on exceptional client experience.

As the Escrow Operations Manager, you will be responsible for overseeing and managing the operations of our escrow team. You will play a pivotal role in ensuring the efficient processing of real estate transactions and maintaining a high level of customer satisfaction. The ideal candidate should have a strong background in escrow services, exceptional leadership skills, and a commitment to upholding the company's standards of excellence.

Responsibilities:

1. Team Leadership: Lead and mentor a team of escrow officers, assistants, and support staff (12 people total). Provide guidance, training, and performance evaluations to ensure individual and team success.

2. Operational Management: Oversee the day-to-day operations of the escrow branch, including transaction processing, document preparation, and compliance with industry regulations and company policies.

3. Customer Service: Maintain a customer-centric approach, addressing client inquiries and concerns promptly. Ensure a seamless and positive customer experience throughout the escrow process.

4. Quality Assurance: Implement quality control measures to guarantee the accuracy and completeness of escrow transactions, minimizing errors and mitigating potential risks.

5. Financial Oversight: Monitor and manage the branch's financial performance, including trust accounting and file auditing.

6. Compliance: Stay up-to-date with relevant laws, regulations, and industry best practices. Ensure strict adherence to compliance requirements throughout all escrow processes.

7. Reporting: Prepare regular reports on branch performance, operational metrics, and market trends for presentation to senior management.

8. Problem Solving: Address and resolve complex issues that may arise during escrow transactions, working closely with the team and clients to find suitable solutions.

9. Process Improvement: Continuously identify opportunities to streamline processes, enhance operational efficiency, and optimize customer satisfaction.

Qualifications:

• Bachelor's degree in Business, Finance, or a related field preferred, but not required.
• Minimum of 10 years of experience in escrow services, with a proven track record of managing successful escrow transactions.
• Strong knowledge of real estate laws, regulations, and industry practices in multiple states.
• Commercial and multi-family transaction experience highly preferred.
• RBJ (paperless) software knowledge is a must.
• Prior experience in team management and leadership.
• Excellent communication and interpersonal skills, with the ability to build and maintain strong client relationships.
• Detail-oriented and organized, capable of managing multiple tasks simultaneously.