Minardos Group

Fraud Investigator

CA - Rancho Cucamonga
Start Date: 3/24/2025
Pay Rate: $28 - $29 per hour

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About the Role

As a Fraud Investigator 1, you will help protect the Credit Union and its members by investigating fraudulent activities, preventing losses, and ensuring compliance with regulations.

Key Responsibilities

• Fraud Investigation & Prevention

  • Investigate fraud cases, unauthorized transactions, and suspicious activity.
  • Communicate with members, financial institutions, and internal teams to resolve fraud claims.
  • Monitor accounts, online activity, and reports to detect and prevent fraud.
  • Track and report elder abuse or high-risk transactions.
  • Take action to recover funds and prevent further losses.

• Member Support

  • Assist members impacted by fraud via phone, email, and secure messages.
  • Provide clear, professional, and timely communication.
  • Maintain confidentiality while handling fraud cases.

• Compliance & Risk Management

  • Ensure compliance with banking regulations (BSA, AML, OFAC, USA Patriot Act).
  • Stay updated on industry fraud trends and best practices.
  • Maintain accurate case records and escalate issues when necessary.

What We're Looking For

• Strong attention to detail and analytical skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Experience in fraud investigations, banking, or a related field is a plus.
• Excellent communication and problem-solving skills.

This role is essential in protecting our members and the Credit Union from fraud. If you have a keen eye for detecting suspicious activity and a passion for risk prevention, we'd love to hear from you!