Level 2 Technical Engineer
CA - TorrancePay Rate: $60,000 - $90,000 per year
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Responsibilities:
- Execute tickets in a well-organized and timely manner.
- Successfully deliver projects within specified budgets and timeframes.
- Provide exceptional customer service while interacting with clients.
- Serve as the primary technical resource and support for the Service Manager.
- Collaborate with the CTO and PM on project-based initiatives for clients.
- Engage and update clients on project progress and deliver presentations.
- Assist the Service Manager in identifying technical skill gaps within the team and develop plans to enhance the expertise of existing staff.
- Contribute to scoping projects for new clients or client onboarding.
- Ensure that proposed solutions prioritize the client's financial and operational interests over technical convenience.
- Proactively identify system or operational issues within clients' infrastructure and hardware, develop remediation plans, and implement permanent solutions.
- Proactively initiate tickets/projects to address recurring client issues and modernize their technology stack.
Expectations:
- Act as the final authority for resolving complex issues that other technicians cannot solve.
- Maintain a minimum daily billing average of 6.5 hours.
- Adhere to company policies and procedures, setting an example for other technicians.
- Ensure the service department operates effectively according to established policies and procedures.
- Serve as a role model for technicians, demonstrating exceptional customer service, compliance with company policies and procedures, and proficient resolution of technical issues.
- Successfully complete project-based initiatives within specified timelines and to the satisfaction of clients.
- Be available to work weekends as necessary for specialized projects or client initiatives.
Qualifications:
- Preferred: Bachelor's degree (not required).
- Minimum of 5 years of experience in client-facing roles.
- Relevant technical certifications.
- Experience in independently managing small projects.
- Proficiency in networking and network troubleshooting, Microsoft Office applications.
- Experience with Windows Operating Systems, including Windows 7, Windows 10, and Windows 11.
- Experience with Windows Server versions 2012 R2, 2016, 2019, and 2022.
- Familiarity with cloud environments, such as Office 365/Azure, AWS, and Google Cloud.
- Knowledge of Microsoft and Apple platforms.
- Proficient management and understanding of Active Directory Environments and Group Policies.
- Experience administering and engineering infrastructure in cloud environments.
- Experience working in an MSP or providing internal networking and user support for an organization.
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
- 8 hour shift
- Monday to Friday, some after-hours and/or weekend work required